If requests from Trustvice reach your systems without your consent, or you see Trustvice used against the Acceptable Use Policy, tell us here. A person reads every report.
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The Acceptable Use Policy binds everyone who uses Trustvice, on any plan. In short: use the Service for lawful work on systems you are entitled to contact, do not abuse it, and do not misrepresent what a receipt proves.
Good-faith security research that follows the responsible disclosure policy is not a breach of the Acceptable Use Policy. Responsible disclosure policy
The Acceptable Use Policy asks for four things. The more exact they are, the faster we can tie a report to a workspace.
A plain description: what happened, to which system or person, and why you believe it breaks the policy.
The time of the first and last event. If your logs use a local time, say which zone.
Reports are reviewed and handled under section 3 of the Acceptable Use Policy. There is no automated decision, and we do not publish a turnaround time.
You get a reference of the form AR-20261026-XXXXXX on screen. Keep it for any follow-up.
We match the report to a workspace where we can.
This is what our published terms say about requests from courts, regulators and law enforcement. It is a summary; the linked documents are binding.
We disclose personal data to courts, regulators and law enforcement where the law or a valid legal process requires it, and cooperate with valid legal process.
If a government asks for personal data we process for a customer, we tell the customer where the law permits, and disclose only what we are legally required to.
If Trustvice flagged or suspended your own workspace, you can appeal. A suspension is a decision a person took on evidence.
We do not give a fixed turnaround time. Fees are not refunded for access suspended or ended because of a breach of the Acceptable Use Policy.
Everything in this form goes to abuse@trustvice.com and nowhere else. Fields marked optional can be left empty.
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One account. Every Avonao Platform.
Any receipt id, URL or hostname involved. A receipt id is a 26-character code that starts with the time it was issued.
An email address we can write to if we need more. We use it only for this report.
Do not include API keys, passwords or other people's personal data beyond what the report needs. The form refuses a report that contains a full Trustvice API key or access token.
We may warn the customer and ask for a fix; limit, revoke or suspend keys; suspend a workspace or account, immediately where there is harm or risk to others; or end access under the Terms.
We tell the customer why we acted, unless the law forbids it or telling them would put others at risk.
We may ask you questions. We may not be able to tell you the outcome, because it concerns another customer's account. If you report content you believe is illegal under EU law, we tell you our decision about it and how to challenge it.
Where we believe a serious crime is involved, such as child sexual exploitation, or where the law requires it, we preserve evidence and report to law enforcement or other authorities.
The agreement with customers is governed by the laws of the State of Delaware, USA. The contracting entity is the company below.
Use the form below and choose "Law enforcement or public authority", or write to abuse@trustvice.com. Address formal legal process to the company:
CompanyAvonao, Inc.
Safety desk